Start a conversation

I lost access to my 2FA device. How can I now access my account?

I temporarily cannot access my device.
In case you don't have your device handy, you may also use a desktop Authenticator Application to log in to goesoteric. Some examples are WinAuth (Windows only) and Authy (Cross-platform).

I'm getting "Incorrect Code" errors.
The most common cause of "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. Follow these steps to correct this.

Have a new phone or a secondary device? (Using your back up code/ Recovery key)
You'll need an Authenticator installed on this device. You can use your back up code/ recovery key to restoring your account access. Follow these steps to use your 16 digit recovery key.

Don’t have a backup code/ recovery key?
Do not have a backup of your 16 digit key, please open a support ticket at goesoteric Support for assistance. If you're new to this, please refer to the article on how to open a support ticket and what information you should include.
Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Freddy

  2. Posted
  3. Updated

Comments